Contact Us

Enquiry, Claim Dispute & Complaint

We are committed to providing customers with top-quality service. We hope that you can share your opinions with us, we appreciate your comments and complaints. We are very happy to hear from you.

If you are not satisfied with our products or services, please contact us by the following methods. We are committed to handling every appeal in a professional, fair and confidential manner.

Call Us
2199 1000

Fax: 8101 3977
 
Hotline Service Hours:
Mon to Fri 9:00am - 6:00pm
Sat 9:00am - 1:00pm
Closed on Sunday and Public Holiday

Mail Us

Address:
Claim P.O. Box 69465, Kwun Tong Post Office, Kowloon, Hong Kong
Policy Servicing and Alteration P.O. Box 69464, Kwun Tong Post Office, Kowloon, Hong Kong
Policy Payment P.O. Box 33844, Sheung Wan Post Office, Hong Kong
General Enquiry 28/F., FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong

Visit Us

Address:
Sheung Wan 7/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Quarry Bay 13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Tsim Sha Tsui Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon

Walk-in Service Hours:
Mon to Sat 9:00am - 7:00pm
Closed on Sunday and Public Holiday

Email Us

Email Address:
info.hk@fwd.com

Other Complaint Channel

If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.

Insurance Authority (accept complaints related to agent’s misconduct and an insurer)
Address 23/F, 625 King’s Road, North Point, Hong Kong
E-mail complaints@ia.org.hk
Telephone (852) 3899 9983
Fax (852) 3899 9993

The Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)
Address 29/F Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
E-mail icb.enquiry@icb.org.hk
Telephone (852) 2520 2728
Fax (852) 2520 1967

Mandatory Provident Fund Schemes Authority (accept complaints related to MPF trustees, MPF intermediaries or ORSO schemes)
Address Customer Services Department, Level 8, Tower 1, Kowloon Commerce Centre, 51 Kwai Cheong Road, Kwai Chung, Hong Kong
E-mail mpfa@mpfa.org.hk
Telephone (852) 2918 0102
Fax (852) 2259 8806

Let us contact you

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