Contact Us

Enquiry, Claim Dispute & Complaint

We are committed to providing customers with top-quality service. We hope that you can share your opinions with us, we appreciate your comments and complaints. We are very happy to hear from you.

If you are not satisfied with our products or services, please contact us by the following methods. We are committed to handling every appeal in a professional, fair and confidential manner.

Call Us
2199 1000

Fax: 8101 3977
 
Hotline Service Hours:
Mon to Fri 9:00am - 6:00pm
Sat 9:00am - 1:00pm
Closed on Sunday and Public Holiday

Mail Us

Address:
57th Floor, Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong

Visit Us

Address:
57th Floor, Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong

Walk-in Service Hours:
(Special Notice for Insurance Solutions Centre (Hopewell Centre))
Mon to Fri 9:00am - 6:00pm
Sat 9:00am - 1:00pm
Closed on Sunday and Public Holiday

Email Us

Email Address:
info.hk@fwd.com

Other Complaint Channel

If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.

Insurance Authority (accept complaints related to agent’s misconduct and an insurer)
Address 19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
E-mail complaints@ia.org.hk
Telephone (852) 3899 9983
Fax (852) 3899 9993

The Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)
Address 29/F Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
E-mail icb.enquiry@icb.org.hk
Telephone (852) 2520 2728
Fax (852) 2520 1967

Mandatory Provident Fund Schemes Authority (accept complaints related to MPF trustees, MPF intermediaries or ORSO schemes)
Address Customer Services Department, Level 8, Tower 1, Kowloon Commerce Centre, 51 Kwai Cheong Road, Kwai Chung, Hong Kong
E-mail mpfa@mpfa.org.hk
Telephone (852) 2918 0102
Fax (852) 2259 8806

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