Thank you for contacting us.
Your message has been successfully submitted. We’ll get back you at our soonest.
Go back to homepage
Contact Us
Enquiry, Claim Dispute & Complaint
We are committed to providing customers with top-quality service. We hope that you can share your opinions with us, we appreciate your comments and complaints. We are very happy to hear from you.
If you are not satisfied with our products or services, please contact us by the following methods. We are committed to handling every appeal in a professional, fair and confidential manner.
Call Us
2199 1000
| Fax: 8101 3977 | |
| Hotline Service Hours: | |
| Mon to Fri | 9:00am - 6:00pm |
| Sat | 9:00am - 1:00pm |
| Closed on Sunday and Public Holiday | |
| For Quality Assurance Purpose, conversations maybe recorded. | |
Mail Us
| Address: | |
| Claim | P.O. Box 69465, Kwun Tong Post Office, Kowloon, Hong Kong |
| Policy Servicing and Alteration | P.O. Box 69464, Kwun Tong Post Office, Kowloon, Hong Kong |
| Policy Payment | P.O. Box 33844, Sheung Wan Post Office, Hong Kong |
| General Enquiry | P.O. Box 69464, Kwun Tong Post Office, Kowloon, Hong Kong |
Visit Us
| Address: | |
| Quarry Bay | 13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong |
| Tsim Sha Tsui | Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon |
| Walk-in Service Hours: | |
| Mon to Fri | 9am - 6pm |
| Sat | 9am - 1pm |
| Closed on Sunday and Public Holiday | |
Email Us
Email Address:
info.hk@fwd.com
Other Complaint Channel
If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.
| Insurance Authority (accept complaints related to agent’s misconduct and an insurer) | |
| Address | 23/F, 625 King’s Road, North Point, Hong Kong |
| complaints@ia.org.hk | |
| Telephone | (852) 3899 9983 |
| Fax | (852) 3899 9993 |
| The Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute) | |
| Address | 29/F Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong |
| icb.enquiry@icb.org.hk | |
| Telephone | (852) 2520 2728 |
| Fax | (852) 2520 1967 |
| Mandatory Provident Fund Schemes Authority (accept complaints related to MPF trustees, MPF intermediaries or ORSO schemes) | |
| Address | Level 12, Tower 1, The Millennity, 98 How Ming Street, Kwun Tong, Hong Kong |
| mpfa@mpfa.org.hk | |
| Telephone | (852) 2918 0102 |
| Fax | (852) 2259 8806 |